FAQ
How do I contact support?
To Contact support please email us at starfishhibiscus@gmail.com
or scroll down to the bottom of the page. Leave your information and we will get to you as soon as possible
How long does delivery take?
Delivery will take 5-10 days if there is no delays regarding weather and other demands that can fluxuate delivery dates
How to Return or Exchange
How to Return or exchange
-To Return an item please contact support at
starfishhibiscus@gmail.com
-Include your order number, reason for return
-Once your return is approved than a return label will be emailed
Where can I order Starfish Hibiscus products?
All of Starfish Hibiscus products will be sold on this website!
If you see Starfish Hibiscus Products being sold elsewhere including third party websites or a website that may look like Starfish Hibisucs it is a counterfeit!
How can I Partner with Starfish Hibiscus
Please email us here at starfishhibiscus@gmail.com
for any inquiries regarding social media.
Leave your name, social account, and what platform you have the most followers on!
How do I care for Starfish Hibiscus items?
To keep your luxury items in top condition, turn them inside out before washing in cold water. This helps protect the embroidery and preserve the vibrant colors.
1.Let them air-dry to retain their softness.
2.Use a gentle detergent
3. if ironing is needed, choose a low-heat setting.
Policy
Refund and Exchange Policy
Exchange
-Exchange for a product, for the same product, is accepted 30 days within purchase as supply last
Refunds
-If an exchange can not be fufilled a refund will be fufilled to your original payment method 5-7 days
-shipping fees are non refundable
Return Policy
Return
-Returns are accepted 30 days within purchase in unworn and unwashed condition
-for any questions please contact support
starfishhibiscus@gmail.com
Damaged or defective items
-If your product comes damaged please contact us immeditaley after delivery.
starfishhibiscus@gmail.com
-Provide photo or video proof
-Send your order number
-A description of what is wrong